A small rant before I get on!

Off again on my travels - Toronto, Detroit and Chicago.  However, getting there was a bit of a challenge!  I had booked connecting flights from Bristol to Toronto via Amsterdam.  The change-over at Schiphol was 50 minutes which struck me as slightly optimistic, but KLM were happy to sell me the flights.  The flight from Bristol arrived plenty early (although it took time for the stairs to come and let us off) and so I was at the gate for the Toronto flight before boarding commenced.  Therefore I easily made the flight and made it to Toronto.  However, my bags were a different story...

I arrive at Toronto and make my way through passport control and wait for the luggage to arrive.  And wait... And wait...

Finally it looks like there are no more bags to come so I go to the desk and ask what's going on.  "Oh yes, your bag hasn't made it".  Well, you could have told me that before I waited that long...  They claimed they "didn't know whether it was on the plane" which frankly is even more worrying!

So, nothing given to tide you over, no concern expressed by the people on the desk, no sympathy, just a "it should be here tomorrow" and on your way.  Eventually it did arrive, on the evening of the next day (well over 32 hours late) and a little worse for wear, having been who knows where?

My issue is this.  My plane from Bristol arrived early.  My plane to Toronto left late.  Therefore, whilst there should have been 50 minutes available there was probably 90.  This implies therefore that it was almost impossible for my bag to have made the plane and therefore KLM should not be selling tickets with such a short changeover.  I would be very interested to see how many bags do not make interconnections such as this (can I raise a Freedom of Information request on a Dutch airline?).

My hotel were a little more accommodating and give a few items to tide me over the night, including a toothbrush, a razor... and a comb.  Not sure what I was to do with that one!

They lost a few brownie point though when the fire alarm went off at the middle of the night (OK 11:30pm but I'd been asleep for a while) that evening.  Fortunately they only evacuated a few floors (and stopped just short of mine) but it was a bit of a rude awakening.  However it showed that their fire alarm comes with a built-in intercom system, and therefore we were getting told what to do which was useful!