It wouldn't be a holiday without some form of travel trouble. I start my North-West American Adventure on the hard shoulder of the M32 just outside Bristol - my bus breaks down (having been late due to technical issues) and we end up leaving Bristol about 1hr 45 later than we should be. Through this some poor customer service from National Express who (a) sent us out on a dodgy bus and (b) did not communicate AT ALL with the passengers during the time we spent sitting on the hard shoulder. Even the back-up bus appeared to get lost reaching us...
Anyhow, made it eventually to the new, shiny T5. They seem to have ironed out a lot of the issues, although finding departures from the bus depot was near impossible. Am now in a lounge (makes a nice change!) - all very swish even if it is just a "satellite" lounge (T5 is actually three terminals). Just a few minutes before the flight opens and I can get on my way. See ya later!
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